Home Careers Video Services Technician

Job Description

The role of the Video Services Technician (VST) is to develop, maintain, service, and deploy a variety of satellite television services for MDU and business locations. Both DIRECTV and Dish Network satellite television service and their accompanying distribution systems are managed and supported by VSTs. The ideal VST will have a strong technical and troubleshooting background with a desire to work independently to resolve problems.

Essential Duties and Responsibilities:

  • Be able to build and design infrastructure for installation and deployments to specification
  • Installation of video equipment; and some network equipment including customer premise equipment such as satellite receivers, wireless routers, optical network terminals.
  • Perform repairs as necessary through troubleshooting and identifying root cause failure.
  • Terminate ethernet and coaxial cabling to connect customer services.
  • Always interact with our teams in a professional manner and provide more than an ordinary experience to exceed expectations.
  • Update work orders in real-time.
  • Adhere to Field Services standards and company policies.
  • Expertise in the use of meters/testing equipment, hand tools, and online based systems.
  • Maintain company vehicle organization, cleanliness, and stock of materials to ensure adequate level for customer appointments.
  • Scan/log equipment for asset tracking.
  • Perform site surveys.
  • Report to the Service Experience Manager on any and all issues experienced in the field.
  • Other duties as assigned.

Qualifications and Requirements:

  • A high school diploma or related equivalent.
  • Have and maintain a valid driver’s license as well as satisfactory driving record.
  • Experience with Dish Network and DIRECTV is preferred.
  • Upbeat and positive attitude with the ability to participate as a member of a team.
  • Ability to effectively communicate verbally and in writing, which must be in a professional manner.
  • Must be willing to work a rotating shift schedule, including Saturdays, as well as perform on-call when necessary.
  • Pass and maintain technical certifications, participate in on-going training or programs, and adhere to safety policies.
  • Working knowledge of personal computers, smartphones and tablets is preferred.
  • Ability to learn new technologies and principles, and then apply them in the field.
  • Lift 50 lbs. or more and climb ladders up to 40 ft. in length.
  • Work at high elevations such as building rooftops.
  • Out-of-market travel may be required.
  • Must clear the hiring process for criminal background check and drug screen.

Job Type: Full-time

Experience:

  • MDU, Commercial and/or L&I experience
  • Dish Network installations and service
  • Dish Network Smart Box / DIRECTV Com2000 / Com 3000
  • Televes Equipment
  • DIRECTV installation and service
  • Knowledge of RF signal distribution

License:

  • Valid Driver’s License (Required)

Benefits Summary:

Retirement Savings Plan – VA SkyWire provides full-time employees with retirement benefits. Full-time employees become eligible for the Company’s 401(k) Plan 90 days after their hire date.  The employee will receive an email providing a link to sign up for the plan.  VA SkyWire matches 50% of the employee’s contribution up to 4% of your salary. 

Insurance Plans – Full-time employees become eligible for Group medical coverage on the 1st day of the month following thirty days of employment. VA SkyWire pays half of the employee-only cost of group medical coverage, in accordance with the terms of the company’s insurance plans and policies which are subject to change.

Wellness Plan – The Wellness Plan is a Preventative care management Program that offers a wide array of virtual and online resources for employees.  As a tax-qualified plan, participants reduce their payroll taxes to use toward qualified benefit plans. Plan participants will see three new payroll entries on their paychecks.  VA Skywire automatically enrolls you in this plan, but employees can opt-out.

Life & Accidental Death and Dismemberment insurance – VA Skywire provides all qualifying employees a group policy with a benefit equal to 1 times the employee’s annual earnings up to $180,000.  This policy also includes an additional Accidental Death or Dismemberment benefit that will match the payout amount up to the volume of life insurance for accidental death. (See plan documents for additional information)

Long-term disability insurance – VA Skywire provides a Long-term disability plan that will pay 60% of an employee’s monthly pay up to $6,000 a month. (See plan documents for additional information)

Paid Time Off: Full-time employees will accrue up to two weeks of PTO per year. Please refer to the SkyWire Employee Handbook for additional details regarding time off and office closures. 

Paid Holidays: Full-time employees are eligible for paid holidays after completing thirty days of employment. SkyWire observes 7 paid Holidays including; Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas, & New Year’s Day. 

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