SkyWire is now Interviewing Exceptional Candidates!

Careers at Virginia SkyWire LLC

Careers For The Future

Firmly positioned in the Internet Service + Video Services provider market for MDUs (Multiple Dwelling Unit), SkyWire has grown exponential throughout the past few years. As the number of properties on-net increases, so does our need for network technicians, cable installers, field technicians, and call center staff.

Take a drive throughout the state and take note of all of the apartment buildings under construction. These MDU, along with any existing MDU, are our target market. With this massive increase in demand, SkyWire intends to supply. To continue on this journey of connectivity, we need you to join our team and help us succeed! Apply today if you’d like to be part of a fun and active team with the goal of optimizing network performance, providing high quality customer service, and fostering growth in a fast paced IT industry.

Available Positions

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Brand + Marketing Specialist

The primary goal for a Marketing Specialist at SkyWire is to Increase ARPU (Average Revenue Per Unit) by promoting additional services to existing apartments. Work with the various departments (sales team, ISP team, Video services team, and customer support team) to design and implement marketing campaigns of various sorts. The Marketing Specialist will be in charge of spearheading and managing all aspects of the completion / monitoring of the campaigns effectiveness.

Field Services Technician

The role of the Field Service Technician (FST) is to provide a successful and rapid response for onsite service requests. This is a support role that is responsible for in-home service installation and issue resolution. The ideal FST will have a strong technical and troubleshooting background with a desire to work independently to resolve problems. The FST is responsible for providing a positive customer service experience while onsite. The FST will provide notes on each service call and appropriate feedback to the call center. The challenge of this role is meeting both the customer service expectations of the call center team and the technical experience expectations of the service delivery teams. You will need to work closely with each department and your manager to ensure that the technical and customer service expectations are being met.

Low Voltage Wiring Technician

Job duties of a low voltage wiring technician include:

  • Working with a team of technicians to implement large scale deployments of Low Voltage and Video infrastructure.
  • Installing, terminating, and connecting Low Voltage wiring in both active construction and post-construction environments.
  • Performing trim-out and finish work as it relates to low voltage wiring infrastructure.
  • Participation in company parties, team building events, and general fun stuff.
  • Using a variety of wiring tools to optimize signal strength, identify configuration and implementation issues, and work to resolve those issues.
  • Deploying and aligning radio and satellite hardware.
  • Finding the best taco trucks.
  • Learning new skills and techniques to improve your abilities and those of the SkyWire team.
  • Additional tasks and skills as needed.

Call Center Agent

Job duties of a call center agent include:

  • Working within a team to answer and resolve inbound customer calls and emails.
  • Assisting residents and business owners with activations and upgrades to their internet and video services.
  • Troubleshooting internet and video issues when tenants call in.
  • Performing first contact troubleshooting when customers call in.
  • Scheduling onsite visits with field support technicians for problems that can not be resolved over the phone.
  • Participation in company parties, team building events, and general fun stuff.
  • Communication with the rest of the VA SkyWire team to relay information about developing issues that may impact our customer base.
  • Learning new skills and techniques to improve your abilities and those of the SkyWire team.
  • Additional tasks and skills as our company grows.

Warehouse & Inventory Supervisor

As Inventory Supervisor, you will be responsible for purchase order fulfillment, stock and  inventory for the company’s multiple mobile and physical warehouses. As a key part of SkyWire’s team, you’ll monitor daily warehousing operations with the goal of improving efficiencies in inventory control as well as procurement.  You will assist our departments in determining who to buy from and how to manage inventory using advanced inventory replenishment methods for profitable inventory turnover.  You’ll also participate in the strategic development of business goals and action plans.

Construction Team Lead

As a Team Lead, you will be responsible for directing a team of C&F resources, communicating with project stakeholders, coordinating resource and inventory needs across various SkyWire departments, and ensuring SkyWire’s high standards of Quality Control are maintained. This highly rewarding position offers a very competitive starting salary, paid training, and opportunities for advancement.