Some Things you should know about Skywire Support
Telephone Support
- SkyWire provides free telephone support 24/7. Call for support at (804) 591-0500
- Tier 2+ support calls response time 15min – 24 hours (if during business hours)
- Tier 3+ support calls response time 30min – 3 hours. (24/7)
- Support is here to help. Any questions they ask are intended to improve their troubleshooting efficacy.
Email/ Chat Support
- Support inquiries through email or chat are always free. Email for support at support@vaskywire.com
- Email response time is usually 30min – 24 hours (if during business hours)
On-Site Support
- SkyWire will dispatch on-site service technicians when remote support options are exhausted.
- On-site technician visits that result from service/equipment issues provided by SkyWire are always free.
- If on-site technician visit yields results that show customer equipment is the problem, SkyWire reserves the right to bill for this service.